211 Northwest Florida


From 'Hello' to Help. 211 Northwest Florida is Here for You.

If your family were on the verge of homelessness, and you couldn't pay the rent or mortgage, what resources would you seek, and how would you find them?

211 Northwest Florida, is an information and referral service that provides one-stop connections to community resources and services when you need them most. 211 maintains up-to-date information on emergency food and shelter resources; services for families and seniors; connections to healthcare, childcare, and disability services; counseling and mental health services; and so much more.

To get connected, simply dial 2-1-1 from any phone. Your call is free and confidential, and help is available 24/7. 211 Northwest Florida provides service to Bay, Calhoun, Escambia, Gulf, Holmes, Jackson, Okaloosa, Santa Rosa, Walton, and Washington counties in Florida, however, help is available nationwide. Find your local 211 here. 

You may also now connect with an I&R Specialist through 211's new text message service. Simply text your zip code to 898211. This service is available Monday - Friday, 9:00 a.m. - 5:00 p.m.



  • Access 211 Northwest Florida's Community Database online by visiting www.211nwfl.org.
  • Access the 2024 Street Survival Guide, published in partnership with the Escambia County Sheriff's Office, Escambia County Emergency Management, City of Pensacola Police Department, Santa Rosa County Sheriffs Department, Santa Rosa County Public Safety, City of Milton, City of Milton Police Department, and Santa Rosa Medical Center, by clicking here.
  • To request copies of the Street Survival Guide, click her.
  • Veterans or loved ones in need of assistance may access the Florida Veterans Support Line by calling 1-844-MyFLVet. 
  • If you are looking for flyers to use for events, click here - 211/988/FLVET.


Interested in volunteering with 211 of Northwest Florida? Email volunteer@uwwf.org or call 850.912.8154.

For more information, contact Mary Zaledonis, VP of Impact Services, at mary.zaledonis@uwwf.org or by phone at 850.912.8163.




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