211 COMMUNITY RESPONSE | site:name]



Whether it's a local flood, a hurricane with a regional impact, or the national effect of a worldwide pandemic, 211 Northwest Florida is prepared to respond to the community's greatest challenges. 


In 2018, Hurricane Michael devasted Florida's northwest panhandle. As it approached, throughout the landfall, and thereafter, 211 was answering calls, providing an empathetic ear, and information about local resources as they became available. 


The COVID-19 pandemic has resulted in skyrocketing unemployment and has forced many households, who had never had to ask for help before, to seek assistance with food, utility assistance, and more. A COVID-19 Response Fund was established through the generosity of several corporate partners. United Way of West Florida is administering the fund and has awarded grants to partner agencies. The call data available from 211 has driven decisions related to the distribution of funds to provider agencies, ensuring that they focus on the greatest needs. These dollars are assisting households that have been negatively impacted by the pandemic. 211 connects these individuals with the agencies and resources that can help. 

The COVID-19 Response Fund is made possible by the Gulf Power Foundation, Florida Blue, Beach Community Bank, Wind Creek Hospitality, Navy Federal Credit Union, Eastman Chemical Company, and several community members.  



Individuals can reach 211 every day, during any time of the day. 


The Florida Veterans Support Line, a program of 211 Northwest Florida, serves 10 counties and connects callers who are veterans or spouses of veterans with a care coordinator. The care coordinator, who is also a veteran, provides an extra level of support to ensure that the caller connects with the resources that are most likely to help. Oftentimes, the care coordinator will advocate on behalf of the client and sometimes it can be the difference between having a safe place to live and homelessness. 

The Florida Veterans Support Line is supported by the Florida Department of Children and Families, Florida Department of Veteran Affairs, VISN-8 Veteran Healthcare Network, and the Crisis Center of Tampa Bay.