Free Tax Help

Image of a gentleman doing taxes, the united way logo and the words tax assistance


United Way of West Florida offers free tax assistance programs for individuals and families with an annual income of $73,000 or less. 


VITA(Volunteer Income Tax Assistance) sites are operated by IRS partners such as United Way of West Florida and are staffed by volunteers who want to make a difference in their communities. All VITA volunteers who prepare returns must take and pass tax law training that meets or exceeds IRS standards. This training includes maintaining the privacy and confidentiality of all taxpayer information.

VITA Tax Preparation sites will be offering post-season tax preparation services to qualifying families and individuals.  

Clients must have an adjusted gross income of $60,000 or less.

The return must fall under the scope of services of VITA 2021 returns.

Common exclusions include but not limited to:

  • income from rental properties
  • taxpayer currently in bankruptcy
  • transactions involving digital currency e.g. bitcoin

In-Person Tax Returns at our VITA Site

All tax preparation will be done by appointment only! Please reach out to Elizabeth Bondurant, Financial Stability Manager at (850) 912-8245 to schedule your appointment.

We will be offering services on one day a month beginning May 23 and appointments will begin at 10:00 am.

Dates: June 15, July 20, August 17, and September 21

Goodwill Easterseals of the Gulf Coast

1715 E Olive Rd., Pensacola, FL 32514


Items to bring:

  • Driver's license or state id
  • Social Security cards for taxpayer, spouse and dependents
  • All W2s, 1095, 1098 and 1099 forms
  • Childcare provider’s identification number if applicable
  • Taxpayer’s banking information or a valid mailing address
  • Estimated tax payments
  • Amounts of other income
  • Last year’s tax return, if applicable


Virtually Assisted Tax Preparation

Maximize your money with our trusted, IRS-certified, (virtual) volunteers. Dial 211 for more information, or click below to get started on the refund process.




Tax filing has never been so easy. Simply select the button below to complete your taxes on your own time for FREE at

It's as easy as texting your friends, just follow their step-by-step process and you will be done in less than an hour.





If you would like to volunteer with our VITA (Volunteer Income Tax Assistance) program, there are still open positions. Contact our Financial Stability Manager, Elizabeth Bondurant, at


If you have any questions about the programs, reach out to our Financial Stability Manager, Elizabeth Bondurant, at

VITA is funded through grants awarded to United Way of West Florida by the Florida Department of Economic Opportunity, Internal Revenue Service, United Way Worldwide, and Wells Fargo. Additional support is provided by the Community Action Program Committee, Pensacola State College, University of West Florida.